A Unified Approach with AI and Human Touch

This new whitepaper from the Gaming Safety Coalition presents crucial insights and strategies for enhancing online safety and community health across digital platforms. As the digital landscape evolves, the imperative to safeguard moderators and users from harmful content has never been more acute. This paper, born from the collaborative efforts of Take This, Modulate, Keywords Studios, and ActiveFence — as well as research from various industry experts — lays out a comprehensive roadmap for creating trustworthy, inclusive digital spaces. It delves into the complex challenges of online moderation, emphasizing the need for a balanced integration of Artificial Intelligence (AI) and Human Intelligence (HI) to address and mitigate the presence of toxic behavior efficiently.

Key takeaways:

1. Protection of Moderators: Implementing wellness programs and moderation tools is essential for the health and efficiency of those on the frontline of content moderation.
2. AI and HI Synergy: The seamless integration of AI-driven and human moderation processes is crucial for maintaining a positive and safe online environment, as demonstrated in the Among Us VR case study.
3. Iterative Process: Moderation strategies should be continually evolving with community dynamics, technological advancements, and data diversity to remain effective.
4. Reducing Dependency on User Reports: Innovations in AI help lessen the reliance on player reports, which are often limited in effectiveness, by proactively identifying and mitigating toxic behavior.
5. Future of Moderate at Scale: The document emphasizes the necessity of scaling moderation efforts to match the growing volume of user interactions and data, highlighting the need for advanced AI tools to manage millions of monthly active users and their communications effectively.